About us What we do Practitioners are at the heart of successful treatment for people with addictive behaviours We are a support network for those who work in the addictions treatment sector and we provide our members with news, events, quality assurance and high quality CPD. We support good practice in the treatment of addiction. We do this by offering: SMMGP Free Membership Free newsletters, webinars, articles and clinical updates for everyone - sign up for a sample of what we have to offer. We send out information by email, usually once a month. SMMGP Premium Membership Continuing professional development (CPD) - 15 hours annually - via our paid for Premium Membership scheme. Federation of Drug and Alcohol Practitioners (FDAP) membership and qualifications We hold the professional register for people who work in the addiction treatment sector and we provide a range of qualifications and accreditation. All Individual FDAP members have free access to SMMGP Premium Membership. A bit about our history SMMGP (short for Substance Misuse Management in General Practice) was started more than 20 years ago as a 'grass-roots' network by a GP who was treating people who used drugs and identified a need for others involved in this field to share their experience with each other. Over time the network that was established all those years ago has grown into our respected charity that offers training, education and expert support to anyone involved in the treatment of all addictions - our interests and scope includes alcohol and other drugs, and also behavioural addictions. Our flagship event is the annual Managing Drugs and Alcohol in Primary Care conference, held jointly with the Royal College of General Practitioners and now in its 24th year. We took over the Federation of Drug & Alcohol Practitioners (FDAP) in 2017 and offer free CPD to individual FDAP members. Complaints, comments, and compliments We welcome any feedback that you would like to provide to us about our work. By listening to your comments, we can use this to inform us of priority areas we can improve upon to deliver a better service. No matter the nature of your feedback, please feel free to contact us at [email protected] or write to us at: SMMGP / FDAPSuite 2778 ShoplatchShrewsburyShropshireSY1 1HF The more information you can provide us, the quicker we can respond. So if you can include the following information, we would be most grateful:- Your contact details- What happened, and how you felt about it- Where and when this happened- Who was involved- What outcome you would like How we will respond to complaints We will treat your complaint seriously. We will endeavour to address complaints within 5 working days. If we need to make further investigations, we will confirm that we have received your complaint and seek to resolve the complaint within 30 working days. If your complaint has not been resolved satisfactorily a review will be conducted internally.