Complaints, comments, and compliments

We welcome any feedback that you would like to provide to us about our work. By listening to your comments, we can use this to inform us of priority areas we can improve upon to deliver a better service. No matter the nature of your feedback, please feel free to contact us using the below form or write to us at:

SMMGP / FDAP
Suite 277
8 Shoplatch
Shrewsbury
Shropshire
SY1 1HF

The more information you can provide us, the quicker we can respond. So if you can include the following information, we would be most grateful:

- Your contact details
- What happened, and how you felt about it
- Where and when this happened
- Who was involved
- What outcome you would like

HOW WE WILL RESPOND TO COMPLAINTS
- We will treat your complaint seriously.
- We will endeavour to address complaints within 5 working days.

If we need to make further investigations, we will confirm that we have received your complaint and seek to resolve the complaint within 30 working days.

If your complaint has not been resolved satisfactorily a review will be conducted internally.

We’ll use the information to contact you about your enquiry. You can get in touch at any time to unsubscribe from our communications. For further details on how your data is used and stored, please see our privacy policy.