We welcome any feedback that you would like to provide to us about our work. By listening to your comments, we can use this to inform us of priority areas we can improve upon to deliver a better service. No matter the nature of your feedback, please feel free to contact us using the below form or write to us at:

SMMGP / FDAP
Suite 277
8 Shoplatch
Shrewsbury
Shropshire
SY1 1HF

The more information you can provide us, the quicker we can respond. So if you can include the following information, we would be most grateful:

- Your contact details
- What happened, and how you felt about it
- Where and when this happened
- Who was involved
- What outcome you would like

We will do our best to respond to enquiries within 5 days.

HOW WE WILL RESPOND TO COMPLAINTS

- We will treat your complaint seriously.
- We will endeavour to address complaints within 5 working days.

If we need to make further investigations, we will confirm that we have received your complaint and seek to resolve the complaint within 30 working days.

If your complaint has not been resolved satisfactorily a review will be conducted internally.

COMPLAINTS ABOUT FDAP MEMBERS

Complaints we receive about an FDAP member are dealt with under our Complaints and disciplinary procedures. There are different ways we can deal with complaints, depending upon the nature and seriousness of the issue.

Every complaint we receive is reviewed to check whether the complaint, if proved, would mean that the member failed to meet our Standards of Conduct and Ethics.

If we feel that the FDAP member may have failed to meet our standards, we'll let the complainant know and inform the member that a complaint has been made about them. We may also ask for further information. 

If we do not feel that the FDAP member failed to meet our standards we'll tell the complainant and close the complaint. 

Right of appeal 

A complainant may appeal against a decision to close the complaint if there is new evidence that comes to light.

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